New life-cycle support center for Dieffenbacher customers
Paper spare parts lists and operating instructions that run to many folders and countless pages are still common in the field of large-scale plant construction. There are many consequences to using this much paper, including the significant degree of work involved in identifying parts, the time-consuming process of searching for the appropriate documentation, and the amount of communication required when ordering spare parts.
But progress is now being made, including in after-sales. More than ever, rapid and goal-oriented service provision is a key factor when it comes to ensuring humans and plants perform reliable work. Dieffenbacher is driving forward the digitalization of after-sales and has risen to this challenge with MyDieffenbacher, its new online portal.
MyDieffenbacher covers spare parts identification and plant documentation. The user-friendly software with intuitive operation provides clear parts visualization, simple and direct requests for quotations and two-way links between parts and documents. Furthermore, MyDieffenbacher offers full text search and is available on different devices.
In the future, MyDieffenbacher will become a complete life-cycle support center where customers will easily find any information related to their individual plants. MyDieffenbacher is immediately available with every new plant.
Image: MyDieffenbacher on different devices.